Welcome to FAQs

Your complete satisfaction with our product and service is imporatant to us. With this in mind we have compiled information from frequently asked questions from customers just like you!

BENEFITS ~ GENERAL INFO ~ GLOSSARY OF TERMS ~ ORDERING ~ PRINTING ~ SHIPPING ~ VERSE SELECTIONS

Excellent Quality Printing
Finest Papers
Authorized Envelopments® Dealer
Experienced Professional Graphic Designer

~ Choice of Ink Colors and Printing Styles

~ Choice of Lettering Style, Font Size

~ Personalized design service

~ E-mail proofs of printed invitations

Minimum Purchase Fees
There is a minimum purchase requirement of $100.00 on blank stock (with the exception of samples). A fee of $5.00 has been added to the shipping charges on orders totaling less than $100.00. A minimum purchase of 100 pieces is required for the price shown for printed invitations. You may order lesser quantities, but the price-per-piece is substancially affected. If you need limited quantities and are interested in flat printing, a custom quote on your specific invitation may be more cost-effective than ordering off the website. (Note: price breaks occur at 25, 50, 75, 100, and often 500. For example, if you need only 70, you may find it is actually less expensive to order 75.)

Printing Limitations
The Connection Site reserves the right to refuse to print any copy that may be considered harassing, profane or abusive in nature.

Customizing your Invitation
After you have completed your purchase in our store of custom invitations, you will have the option of e-mailing your text or using our online form to customize printed invitations. You can access this form here.

Color
Colors shown on our site are approximate representations of the actual paper. Because computer screens vary and are unable to correctly represent printed color, we recommend ordering a sample, viewing papers at a local stationary store, or sending us a swatch of the color you are trying to match. We will do our best to provide a pleasing match to your color scheme, but will not be responsible for non-matching colors. Please be aware of the limitation of digital proofing.

Returns
We do our best to make sure each item is shipped exactly as it is ordered. Please contact us as soon as possible if you have a concern with your order.

Samples
Our samples consist of a blank or printed invitation (please specify pocket folder or envelopment) including the printed layer, as well as a swatchbook containing all the Envelopments® cardstocks. Printed invitation/Pocket fold or envelopments® samples are limited to stock on hand. We will do our best to provide you with a sample in the stock and size that you are interested in; however, we cannot guarantee that the one you recieve will be the same color or size as the invitation you are interested in.

Security
We use PayPal to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT receive your credit card number at any time during the transaction. You are not required to sign up for an account with PayPal to use this method of payment. Your privacy is respected.

Crystal Clear Envelope
A clear plastic envelope that allows you to show off your Envelopments® card while still in the envelope. Check with your post office, as extra postage is required.

Double Envelopes
Traditionally, a set of two envelopes was used with formal invitations and announcements. The outer envelope was addressed to the guest and may have your (the sender’s) address printed on the back flap. The inner envelope, with the invitation and enclosures was enclosed inside the outer envelope. The inner envelope carried only the guests’ names. With Envelopments-style invitations, most consider the pocketfold or envelopment to serve as the inner envelope and the second inner envelope is seldom used. However, we do have inner envelopes to fit some of the Envelopments products, should you require them. The inner envelope is also sometimes available with a coordinating liner; it is not gummed and is not sealed. These inner envelopes come as a set with outer envelopes that are designed to fit, and do not work with the Envelopments brand envelopes.

Ecru
This color is a warm creamy beige.

Embossing
Embossing is like blind embossing above, only this type of printing uses ink or foil on the raised area to add drama and dimension.

Envelofold
An Envelope-type enclosure that surrounds the invitation card with four corners that fold in to close. The Envelopments are usually sealed with a ribbon or mounting square. Invitations are usually mounted inside but may also be loose. When sealed with a mounting square or other seal, they can be mailed without an envelope. However, there are many envelope choices if you prefer to mail in an envelope.

Foil Stamping
This effect is achieved when colored foil is hot-stamped onto paper (perhaps a Christmas card) or accessory items, such as napkins. This is also the preferred method of printing a light type (white, cream, gold, silver, etc.) onto a darker paper such as black or brown.

Folded Card
Foilded Card are folded once, either to create a top or side fold, or 2 times as a gate fold or z-card.

French-Fold
A sheet of paper folded twice to create a four-paneled invitation is considered French-folded. This fold is most common with parchment invitations, and is not a standard Envelopments® style.

Gate Fold
A tri-fold is created when a sheet of paper is folded twice to form a three-paneled invitation. Both outside panels are folded inward to cover the center panel.

Layers
This term indicates layers of paper tied or glued together. If the top layer is translucent and the lower is decorative paper, you’ll see a muted version of the lower layer through the translucent top. Layered cards require customer assembly.

Liners
This term refers to the decorative paper used to line the inside of an inner envelope or a single envelope.

Panel
A panel is the center section of your invitation “framed” by a raised area of paper. It also refers to pages facing each other. For example, a tri-fold invitation when opened fully, has a left, middle and right panel.

Pocket Fold™
A pocket fold features a base folder with a pocket to neatly hold enclosure cards or photos. Flaps and pocket shapes vary by size, so be sure to review the style & size chart prior to purchasing. Note: Pocket folds do not seal on all four sides, so you will want to enclose in an envelope prior to mailing.

Portable Pocket™
The portable pocket is a pocket that can be used alone or mounted onto a folded card to hold invitations, photos, greetings, and more. One end of the pocket is open, so be sure to enclose in an envelope prior to mailing.

Short-Fold
A short-fold is created when a sheet of paper is folded once, not exactly in half, forming an invitation with a short front panel and longer back panel. This is not a standard Envelopments® style.

Thermography
This type of printing is created by adding a resin powder to wet ink, which when heated, creates a raised surface.

Translucent Envelopes
Translucent envelopes are made of sheer vellum. They are a little more expensive than traditional white or ecru envelopes, but elegantly show off your card inside.

Vellum
Vellum is a paper with a rich, smooth finish paper.

White
This shade is a soft white, like wedding gowns. It is a delicate hue.

Z-Fold
A z-fold is created when a sheet of paper is folded twice in accordion fashion to form a three-paneled invitation.

Making Changes
If you’ve sent your order and you’ve found you’ve made a mistake, please call us immediately. We will confirm the status of your order, and will let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We encourage you to look over your order very carefully before sending it to avoid the cost of having it reprinted.

Order Cancellation
$10.00 Service fee on cancelling your blank stock order, plus a 20% restocking fee if paper has already been shipped. For printed orders, you will be charged a minimum design fee of $100.00 if proofs have been started. If order has already been printed, or custom cutting has been done, you will be charged full price of order (or at least for the portion that was cut.)

Ordering More
Contact us immediately if you discover you need to increase the quantity. We will try to catch the order before it’s printed. The price for an additional 25 is always a better value than a new order for 25. Consider ordering an extra 25 in case of mistakes or last minute additions. If your order cannot be stopped before it is printed, we will notify you, and you will be charged the new order price.

Payment
We accept major credit cards via Pay Pal. Payment is due at the time your order is placed. You may be billed a U.S. dollars sales tax on your final invoice total depending on the state you are in. Use the "e-mail" payment option if you are requsting a quote or would prefer to mail a check. Your order will not be processed until the check has cleared.

Reorders
To place a reorder, please fill out the online order form or simply call us.

Return Policy
If an order was printed with an error that was our fault, it will be promptly reprinted at no charge. However, we are not responsible for customer errors, changes in plans or other customer errors; in these cases, the cost of the reprint will be the customers.

For returns on blank stock there will be a 20% restocking fee, and shipping fees will not be refunded. For example, if you ordered 150.00 worth of product and returned it, you would be credited for all but the $22.50 restocking fee and the cost of shipping (even if you originally recieved free shipping.) Items must be returned withing 30 days of purchase to be eligible for a refund. If you wish to return product, you must first contact EnvelopMe.com via phone or e-mail to recieve a return authorization. Returns shipped without proper authorization will not be credited. Stock that has been printed, custom cut, damaged, or is rendered otherwise unuseable will not be returnable. You may not order the minimum 10 quantity of an item and return 9 of them. Minimum return amount is $100.00.

Rushes
We are unable to rush your order once it is in-house. However, we suggest you choose an expedited shipping method on the shipping screen to ensure the quickest delivery.

Layering Enclosure Cards
You may add layered enclosure cards to your printed invitation ensemble by ordering blank stock in the size that will best fit your card and adding custom cutting to the stock if needed (such as for the reception card) to ensure it fits. Please note that you would like the cards layered in the notes section of the customization form (you will complete this when you check out). If you have questions regarding this, please feel free to call and discuss.